Shipping policy
Shipping Policy
Last updated: September 11, 2026
This Shipping Policy explains how MOVRDY processes and delivers online orders. Delivery estimates are targets rather than guarantees unless applicable law or a specific offer states otherwise.
1. Order processing
Most in-stock orders are prepared for dispatch within 1–3 business days after payment is successfully authorized. Orders placed on weekends, public holidays, or during unusually high-volume periods may begin processing on the next business day or take longer. Personalized, pre-order, or back-ordered items may have different processing times stated on the product page.
2. Estimated delivery times
Typical delivery targets after dispatch are:
United States: approximately 5–12 business days.
Europe: approximately 6–15 business days.
Other supported international destinations: approximately 7–20 business days.
Actual delivery time depends on destination, carrier network, customs, local holidays, product availability, and fulfillment location. The estimate shown at checkout or in your shipping confirmation should be treated as the most relevant estimate for your specific order.
3. Tracking
When tracking is available, we send tracking information to the email or contact method associated with the order. Tracking may take 24–72 hours after dispatch to show its first carrier scan.
4. Address accuracy
Please review your shipping address before submitting the order. If you notice an error, contact contact@movrdy.com immediately. We will try to update the address before fulfillment, but we cannot guarantee changes after a package has been processed or handed to a carrier.
5. Split shipments
An order containing multiple items may be shipped in separate packages or from different fulfillment locations. If this occurs, you may receive more than one tracking number, and packages may arrive on different days.
6. Customs, import duties, VAT, and local charges
International orders may be subject to VAT, customs duties, brokerage charges, import fees, or other local taxes depending on the destination and how the order is fulfilled. Where such amounts are collected at checkout, this will be indicated. Otherwise, the recipient may be responsible for charges assessed by local authorities or the carrier, unless applicable law or the sales terms require MOVRDY to bear them.
7. Delivery delays
Carrier and customs delays can occur after a package leaves our control. If tracking has not updated for an unusually long period or the estimated delivery window has passed, contact contact@movrdy.com. We will review the tracking and, where appropriate, open an investigation with the carrier or fulfillment partner.
8. Lost packages
If a shipment is confirmed lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the shipment, which may include a replacement or refund. We may ask you to confirm delivery details or cooperate with a carrier investigation.
9. Packages marked delivered
If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, building staff, neighbors, and any carrier delivery photo or notice. If the package remains missing, contact us promptly so we can assist with the next steps.
10. Refused or undeliverable packages
If a package is returned because of an incorrect address, repeated failed delivery, refusal, or failure to collect the package, we will contact you when possible. Additional shipping costs or non-refundable carrier charges may be deducted from a refund where permitted by law and where the issue was not caused by MOVRDY or the carrier.
11. Shipping restrictions
Some products, batteries, carriers, or destinations may be subject to transport restrictions. We may be unable to ship certain products to some regions. If we cannot lawfully or reasonably fulfill an order, we will cancel the affected item and issue the appropriate refund.
12. Contact
Shipping questions: contact@movrdy.com. Instagram: @movrdy. For order-specific help, email is the preferred support channel because it allows us to verify your order securely.