Refund policy
Return & Refund Policy
Last updated: September 11, 2026
We want you to feel confident purchasing from MOVRDY. This Return & Refund Policy explains when a product may be returned, how refunds are handled, and the additional rights that may apply depending on where you live.
1. 30-day return window
Unless a longer period is stated on the product page or required by law, you may request a return within 30 days after the date your order is delivered. To begin a return, contact us at contact@movrdy.com before sending any item back.
2. Return eligibility
To qualify for a standard change-of-mind return, the item should be in substantially the same condition in which you received it, with all included components, accessories, manuals, packaging, and promotional items. You may inspect the product as reasonably necessary to understand its nature and basic function. We may reduce a refund where permitted by law if the product shows use beyond what is reasonably necessary for inspection.
For sealed hygiene or personal-use products, returns may be restricted after the hygiene seal has been removed where applicable law allows. This restriction does not affect rights relating to defective, damaged, misdescribed, or unsafe products.
3. How to request a return
Email contact@movrdy.com with your order number, the product you wish to return, and the reason for the request.
If the item arrived damaged, defective, or incorrect, include clear photos or a short video where helpful.
Wait for return instructions and the authorized return destination. Please do not send a package to an address found online or on the shipping label unless our support team specifically confirms it as the return address.
Package the item securely and retain your return tracking information until the matter is resolved.
4. Damaged, defective, or incorrect products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. After reviewing the issue, we may provide troubleshooting, replacement parts, a replacement product, or a refund, as appropriate and subject to your mandatory consumer rights.
5. Return shipping costs
For change-of-mind returns, the customer is responsible for return shipping unless we state otherwise or applicable law requires a different result. If the product is defective, damaged in transit, or incorrect due to our error, MOVRDY will provide an appropriate remedy and will cover reasonable return shipping where required.
6. Refunds
Once a return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days after inspection. Your bank, card issuer, or payment provider may need additional time to post the credit to your account.
Original shipping charges are normally non-refundable on change-of-mind returns, except where applicable consumer law requires the standard outbound delivery charge to be refunded.
7. Order cancellations
If you need to cancel or change an order, contact contact@movrdy.com as quickly as possible. We will try to help, but we cannot guarantee changes after the order has entered fulfillment or shipment. If the order has already shipped, the return process may apply.
8. European Union / EEA and United Kingdom withdrawal rights
If you are a consumer in a jurisdiction that provides a statutory cooling-off or withdrawal period for distance purchases, including many purchases in the European Union, EEA, and United Kingdom, you may have the right to cancel an eligible purchase within at least 14 days after receiving the goods without giving a reason. Where this right applies, we will honor it in addition to our standard policy. Statutory exceptions may apply, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
9. Non-returnable items
The following may be non-returnable to the extent permitted by law:
Gift cards or promotional credits.
Items clearly marked final sale where final-sale treatment is lawful.
Products altered, intentionally damaged, or missing substantial components due to customer action.
Sealed hygiene-sensitive goods after the seal has been removed, where the law permits this exception.
10. Exchanges
The fastest way to obtain a different item is usually to return the eligible product and place a new order. Where practical, our support team may arrange a direct replacement or exchange.
11. Chargebacks and payment disputes
If you believe there is a problem with your order, please contact contact@movrdy.com so we can investigate. Nothing in this section limits your legal right to contact your payment provider or exercise statutory consumer protections.
12. Contact
Questions about returns or refunds can be sent to contact@movrdy.com. You can also find us on Instagram at @movrdy.